Stuck on a board — or on the app? Most questions are answered below. Still stuck? We're happy to help.
✉️ Email support@vion.funEvery board has exactly one solution. A tap is refused if the cell conflicts with a pet you have already seated — same row, same column, same ward, or touching one diagonally — or if it is legal right now but is not part of that one solution. That is deliberate: it means a level can never become unwinnable twenty moves later.
By design. Hint names the deduction that actually applies — "only one cell left in this ward", "every remaining candidate of this ward sits in row 3, so row 3 belongs to it" — and lights up the ward, row or column the next move lives in while dimming what it rules out. Finding the cell inside is still your move.
If you want the answer instead, use Reveal: the wand flies down and seats one correct pet for you.
Hearts refill when you leave and re-enter a level. You can also watch an optional rewarded ad to continue, or use the helper tools so a wrong tap costs nothing.
Open VIP Club (the crown on the home screen) and tap Restore Purchases. Make sure you're signed in to the same Apple ID or Google account you bought with. Remove Ads and pet packs are permanent and restorable; paw top-ups are spent in-game and are not restored.
Subscriptions are managed by the store, not inside the Game:
iPhone/iPad: Settings → tap your name → Subscriptions → Magicdoku → Cancel.
Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Magicdoku → Cancel.
Cancel at least 24 hours before renewal to avoid the next charge. Starting a subscription ends any remaining free trial.
Buy Remove Ads, or start a VIP Club subscription — both remove the banner and interstitial ads. Rewarded ads stay available, and are always optional.
Level progress is saved on your device, so reinstalling or switching devices may start a fresh save. If a purchase didn't carry over, use Restore Purchases in VIP Club.
Tap your avatar at the top of the home screen to open your profile and edit your name — it is the name shown on the global leaderboard. To choose which pets are dealt onto the board, open the pet picker and select up to four; the board spreads them across its wards and the counter tracks each one separately.
Yes. Every puzzle is generated on-device from the level number, so the whole campaign works with no connection — and the same level is the same puzzle on every device. Only the global leaderboard needs the internet.
Email support@vion.fun with the subject “Magicdoku data deletion request” and your in-game display name, and we will delete your profile and leaderboard entry and confirm by reply. To report an offensive display name on the leaderboard, email us with the subject “Magicdoku leaderboard report”. See the Privacy Policy for what is stored.
Email support@vion.fun and include your device model, OS version and the level number so we can help faster. We aim to reply within a few business days.