Need a paw? Most questions are answered below. Still stuck? We're happy to help.
✉️ Email support@vion.funOpen VIP Club (crown on the home screen) and tap Restore Purchases. Make sure you're signed in to the same Apple ID / Google account you bought with.
Subscriptions are managed by the store, not inside the Game:
iPhone/iPad: Settings → tap your name → Subscriptions → Animal Tile: Match Puzzle → Cancel.
Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Animal Tile: Match Puzzle → Cancel.
Cancel at least 24 hours before renewal to avoid the next charge. A free trial ends when you subscribe.
Buy Remove Ads, or start a VIP Club subscription — both remove banner and interstitial ads. Rewarded ads remain optional.
Progress is saved on your device. Reinstalling or switching devices may start a fresh save. If a purchase didn't carry over, use Restore Purchases in VIP Club.
Tap your avatar (top-left of the home screen) to open your Profile, then edit your name. Unlock and equip avatars in the Shop.
Email support@vion.fun and include your device model and OS version so we can help faster. We aim to reply within a few business days.